Customer support that keeps moving.
Let AI agents take the repetitive inquiries, collect the details your team needs, and escalate the rest with context, so people spend their time where it matters.
Example conversation. Illustrative; not a transcript from a live system.
- Customer: My invoice shows two charges for March.
- Agent: Sorry about that. I can open a billing ticket for our team to review. Could you share the invoice number?
- Customer: INV-20931.
- Agent: Thanks. I've created ticket #4821 for a duplicate-charge review on INV-20931 and routed it to billing. You'll get an email when someone picks it up.
Samvaad Support
Customer support that keeps moving.
FAQ automation
Answer the questions you get every day from approved content: hours, policies, order and account basics. Update the source once and every channel reflects it.
Inquiry classification
Each conversation is classified by intent and urgency so it can be answered, routed to the right queue, or flagged for a person.
Ticket creation and categorization
When an issue needs follow-up, the agent creates a ticket in your connected system with the category, customer details and a summary already filled in.
Order-status and account integrations
With an approved integration, the agent can look up order status or account details and relay them. Without one, it collects the information a person will need.
Human escalation
Define when the agent should stop and hand over: complaints, refunds above a threshold, anything legal or sensitive, or simply when a customer asks. The person receives a summary, not a blank slate.
Support analytics
See which topics generate the most conversations, where the agent escalates, and which answers are missing from your knowledge base, so your content and your team improve together.
AI agents will not resolve every issue. Escalation rules and connected systems determine what the agent can complete on its own.
How a conversation flows.
Each step is logged, so every outcome can be reviewed and every handoff carries context.
Customer message
Arrives by chat, voice, or a connected channel.
Intent identification
Classified by topic and urgency.
Approved knowledge retrieval
Looks up policies, FAQs, or connected data.
Response or workflow
Answers, creates a ticket, or collects details.
Resolution or human escalation
Closes the loop or hands over with a summary.
Questions about Samvaad Support.
- Will this replace our support team?
- No. It handles routine inquiries and prepares the rest for your team. Escalation paths are part of every deployment.
- Which ticketing systems work?
- Ticketing integrations are configured per deployment. If your system has an API, it is usually possible to connect; we confirm during scoping.
- How does it know our policies?
- You connect approved sources: help articles, policy documents, or structured FAQs. The agent answers from those and declines when the answer isn't there.
Also on the platform
See what an AI agent could do for your business.
Tell us what you want to automate. We'll walk through how Samvaad Agents could fit your channels, systems and team.