Does it work with our reservation system?

If your system has an API or a supported integration, usually yes. Without one, the agent collects reservation requests for staff to confirm.

Order-taking depends on an integration with your ordering platform. Order-status inquiries can be handled through supported integrations.

What about multiple locations?

Each location can have its own hours, menu and booking rules, with one agent routing guests to the right one.

Help guests discover your restaurant, get answers, and request reservations through intelligent conversational experiences.

Example conversation. Illustrative; not a transcript from a live system.

Customer: Can I reserve a table for four tonight around eight?
Agent: Let me check. Tonight at 20:00 we have a table for four available, or 20:30 if you'd prefer. Which would you like?
Customer: Eight is perfect.
Agent: Reserved for four at 20:00. Can I take a name and a mobile number for the booking?

The phone rings during service: The busiest hour for calls is the busiest hour on the floor. Calls go unanswered or get rushed.
Guests want quick answers: Are you open? Is there parking? Do you have a vegetarian menu? Each is a thirty-second call that adds up.
Reservations fall through the cracks: Voicemail requests go unreturned and guests book somewhere else.

Typical restaurants and hospitality tasks an agent can take on, with your rules and your systems.

A reservation is confirmed only when a connected booking system verifies it. Otherwise the agent takes a request, not a confirmation.

Guest calls or messages
During service or after hours.
Identify the request
Reservation, hours, menu, directions, or feedback.
Check availability
Only with an approved integration to your booking system.
Confirm or take a request
Confirm when verified; otherwise log the request for staff.
Send details to the guest
Confirmation, address, or a link to the menu.

Specific systems are confirmed per deployment.

Large groups, private events, complaints and anything the agent can't verify are routed to a manager or logged for a callback.

Guest names and contact details are collected only for the booking and retained according to the policy you set.

Does it work with our reservation system?: If your system has an API or a supported integration, usually yes. Without one, the agent collects reservation requests for staff to confirm.
Can it take orders?: Order-taking depends on an integration with your ordering platform. Order-status inquiries can be handled through supported integrations.
What about multiple locations?: Each location can have its own hours, menu and booking rules, with one agent routing guests to the right one.

Other industries

Examples on this page are illustrative. We do not publish customer names, logos or case studies without permission.

Tell us what you want to automate. We'll walk through how Samvaad Agents could fit your channels, systems and team.