Can it look up real orders?

With an approved integration to your order system, yes. Public demos use sample data and say so.

Can it process returns?

It can explain the policy and start a return request where an integration supports it. Approval rules remain yours.

Handle product questions, order status and returns information in the moment, and hand off to your team when a person is needed.

Example conversation. Illustrative; not a transcript from a live system.

Customer: Does the 40L backpack fit under an airline seat?
Agent: The 40L measures 55 × 35 × 23 cm, which fits most carry-on limits but not under-seat limits for most airlines. The 25L is designed for under-seat use. Would you like a comparison?

Pre-purchase questions go unanswered: Sizing, compatibility, stock and delivery questions arrive at all hours, and unanswered ones become abandoned carts.
Where is my order?: The most common support request is also the most automatable, given an approved integration.
Returns create friction: Policy questions and return requests pile up after every sale period.

Typical retail and e-commerce tasks an agent can take on, with your rules and your systems.

Shopper asks a question
On the site or a connected channel.
Answer from the catalog or policies
Approved product data and returns rules.
Look up the order
Only through a connected order system.
Complete or escalate
Share the status, start a return request, or route to support.

Specific systems are confirmed per deployment.

Refunds, damaged goods, disputes and anything outside policy are routed to your support team.

Order lookups require customer verification steps you define. Sample integrations in demos are clearly labelled as samples.

Can it look up real orders?: With an approved integration to your order system, yes. Public demos use sample data and say so.
Can it process returns?: It can explain the policy and start a return request where an integration supports it. Approval rules remain yours.

Other industries

Examples on this page are illustrative. We do not publish customer names, logos or case studies without permission.

Tell us what you want to automate. We'll walk through how Samvaad Agents could fit your channels, systems and team.