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Make every patient interaction easier.

Help patients get administrative information, schedule appointments, and reach the right team with AI-assisted conversations.

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Example conversation. Illustrative; not a transcript from a live system.

  1. Customer: I'd like to book a follow-up with Dr. Mehta.
  2. Agent: I can help with that. Dr. Mehta has availability Tuesday morning and Thursday afternoon next week. Do either of those suit you?
  3. Customer: Thursday afternoon.
  4. Agent: Thursday at 15:00 is open. Can I confirm the name and date of birth on your file to book it?

What gets in the way today.

Front desks are overloaded
Phones ring while patients are standing at the counter. Simple scheduling calls compete with people who need a human.
Missed calls become missed appointments
Patients who can't get through don't always call back, and no-shows leave gaps in the schedule.
The same questions, all day
Hours, location, parking, what to bring, insurance accepted. Answering these takes time away from care.

Where an AI agent helps.

Typical healthcare tasks an agent can take on, with your rules and your systems.

  • Appointment scheduling
  • Appointment reminders
  • Clinic FAQs
  • Opening hours and location information
  • Administrative inquiry handling
  • Call routing
  • After-hours administrative assistance

Boundaries we build in

  • The platform is not a diagnostic system and does not provide medical advice.
  • No compliance certification is claimed without verification.
  • Public demos use synthetic data and stay administrative.
  • Real deployments require appropriate privacy and security controls first.

How a typical interaction runs

  1. Patient calls or messages

    Inbound call, website chat, or a connected channel.

  2. Identify the administrative need

    Booking, rescheduling, hours, directions, or a request to speak to staff.

  3. Check the scheduling system

    Only with an approved integration to the clinic's calendar.

  4. Book, confirm, or route

    Complete the task or transfer to the right team.

  5. Send a confirmation

    Through a channel the patient has agreed to.

Integration possibilities

  • Practice scheduling systems
  • Telephony and call routing
  • Reminder and notification channels
  • Patient intake forms (administrative fields only)

Specific systems are confirmed per deployment.

Human escalation

Any clinical question, anything urgent, and any request to speak with staff is routed to a person immediately. The agent is configured to say clearly that it cannot give medical advice.

Data privacy

Healthcare deployments require a separate assessment of applicable privacy, security, contractual and regulatory requirements before any patient information is processed. We do not collect medical information in public demonstrations, and we do not claim compliance certifications that have not been verified.

Read our security principles

Questions from healthcare teams.

Can the agent answer medical questions?
No. It handles administrative tasks only and routes clinical questions to staff. This boundary is part of the configuration, not an afterthought.
Is the platform HIPAA compliant?
We do not claim HIPAA, GDPR or other compliance status without verification. Regulatory obligations depend on the deployment, the data processed and the jurisdiction, and are assessed per customer.
Can it see our schedule?
Only through an approved integration with your scheduling system. Without one, it collects the request for your staff to action.

Other industries

Examples on this page are illustrative. We do not publish customer names, logos or case studies without permission.

Bring AI agents to your healthcare team.

Tell us what you want to automate. We'll walk through how Samvaad Agents could fit your channels, systems and team.

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