Customer service automation
Answer routine inquiries from approved knowledge, collect the details your team needs, create tickets, and escalate the rest with context.
- FAQ and policy answers
- Ticket creation and categorization
- Order and account lookups through approved integrations
- Escalation with a summary
Built with Samvaad Support and Samvaad Chat.
Inbound call automation
Answer calls around the clock, subject to configuration and provider availability. Handle common requests, route the rest, and never leave a caller on an unanswered line.
- Greeting and intent capture
- FAQs and information requests
- Call routing to the right team
- Message-taking and callbacks
Built with Samvaad Voice.
Outbound calling
Reminders, confirmations and follow-ups placed by an agent where local law and consent requirements permit, with calling windows and opt-out handling built in.
- Appointment reminders
- Confirmations and reschedules
- Follow-up calls
- Compliance review during setup
Built with Samvaad Voice.
Lead qualification
Ask the qualifying questions you'd ask, in a conversation, and write the answers into your CRM. Route strong leads to a person immediately.
- Company, need, timeline, fit
- CRM record creation
- Instant routing for high-value leads
- Follow-up scheduling
Built with Samvaad Chat and Samvaad Automations.
Appointment scheduling
Book, reschedule and confirm appointments against a connected calendar. Without an integration the agent takes a request and says so.
- Availability lookup through a connected system
- Booking and rescheduling
- Confirmation messages
- Reminder workflows
Built with Samvaad Voice and Samvaad Automations.
Business workflow automation
Turn a conversation into a sequence of approved actions: create records, notify people, retrieve information, and pause for human approval before anything sensitive.
- Triggers from any channel
- Authorized tool calls
- Human approval steps
- Full audit trail
Built with Samvaad Automations.