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Solutions by what you want done.

The same platform, framed around the outcomes businesses ask for most. Each solution maps to one or more Samvaad products.

Customer service automation

Answer routine inquiries from approved knowledge, collect the details your team needs, create tickets, and escalate the rest with context.

  • FAQ and policy answers
  • Ticket creation and categorization
  • Order and account lookups through approved integrations
  • Escalation with a summary

Built with Samvaad Support and Samvaad Chat.

Inbound call automation

Answer calls around the clock, subject to configuration and provider availability. Handle common requests, route the rest, and never leave a caller on an unanswered line.

  • Greeting and intent capture
  • FAQs and information requests
  • Call routing to the right team
  • Message-taking and callbacks

Built with Samvaad Voice.

Outbound calling

Reminders, confirmations and follow-ups placed by an agent where local law and consent requirements permit, with calling windows and opt-out handling built in.

  • Appointment reminders
  • Confirmations and reschedules
  • Follow-up calls
  • Compliance review during setup

Built with Samvaad Voice.

Lead qualification

Ask the qualifying questions you'd ask, in a conversation, and write the answers into your CRM. Route strong leads to a person immediately.

  • Company, need, timeline, fit
  • CRM record creation
  • Instant routing for high-value leads
  • Follow-up scheduling

Built with Samvaad Chat and Samvaad Automations.

Appointment scheduling

Book, reschedule and confirm appointments against a connected calendar. Without an integration the agent takes a request and says so.

  • Availability lookup through a connected system
  • Booking and rescheduling
  • Confirmation messages
  • Reminder workflows

Built with Samvaad Voice and Samvaad Automations.

Business workflow automation

Turn a conversation into a sequence of approved actions: create records, notify people, retrieve information, and pause for human approval before anything sensitive.

  • Triggers from any channel
  • Authorized tool calls
  • Human approval steps
  • Full audit trail

Built with Samvaad Automations.

Capabilities depend on configuration, connected integrations and provider support. Outbound calling is subject to the laws of the jurisdictions you call.

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