Chat that answers from your knowledge, not the internet.
Add a conversational agent to your website and supported messaging channels. It answers from approved content, collects what you need, and hands off when a person should take over.
Example conversation. Illustrative; not a transcript from a live system.
- Customer: Do you offer same-day delivery in Pune?
- Agent: Same-day delivery is available in Pune for orders placed before 13:00. After that, orders arrive the next business day.
- Customer: Great. Can I change my delivery address after ordering?
- Agent: Yes, until the order is dispatched. If you share your order number I can check whether it's still editable.
Samvaad Chat
Conversational AI on your website and messaging channels.
Website chat
Embed a chat widget that greets visitors, answers questions from your approved knowledge sources, and guides them toward the next step: booking, a quote request, or a support ticket.
Knowledge-base responses
Connect documents, help-center articles or structured FAQs. The agent draws its answers from those sources and says when it doesn't know, rather than inventing a response.
Guided conversations
For structured tasks like intake forms or qualification, the agent walks visitors through the questions conversationally and stores the results in your connected systems.
Messaging channels
Beyond the website, agents can be connected to messaging platforms through supported integrations. Which platforms are available depends on the integrations configured for your deployment.
Human escalation
When a visitor asks for a person, raises a sensitive issue, or the agent is unsure, the conversation can be routed to your team with the full transcript attached.
Messaging platform availability depends on configured integrations. Knowledge answers are limited to the sources you connect and approve.
How a conversation flows.
Each step is logged, so every outcome can be reviewed and every handoff carries context.
Visitor starts a chat
From your website or a connected messaging channel.
Identify the intent
Question, task, or request for a person.
Answer from approved knowledge
Or run a guided conversation for structured tasks.
Capture details
Create a lead, ticket or booking in a connected system.
Resolve or hand off
Escalate to your team with the transcript.
Questions about Samvaad Chat.
- What does the agent answer from?
- Only the content you connect: documents, help articles, FAQs or approved APIs. It can be configured to decline questions outside that scope.
- Can it collect leads?
- Yes. Guided conversations can ask for name, contact details and qualifying information, then create a record in a connected CRM or send it to a webhook.
- Which messaging apps are supported?
- That depends on the integrations configured for your deployment. We confirm specific platforms during scoping rather than claiming universal support.
Also on the platform
See what an AI agent could do for your business.
Tell us what you want to automate. We'll walk through how Samvaad Agents could fit your channels, systems and team.