Frequently asked questions.
Straight answers. Where a capability depends on configuration or a third-party integration, we say so.
- What are AI agents?
- Software that holds a conversation in natural language, understands what the other party wants, and takes actions through systems it has been connected to. Samvaad agents work across voice calls, website chat and supported messaging channels.
- How are AI agents different from traditional chatbots?
- A traditional chatbot follows a fixed script or keyword menu. An AI agent interprets free-form requests, asks clarifying questions, draws on approved knowledge, and can complete tasks such as booking an appointment or creating a ticket.
- Can Samvaad Agents handle phone calls?
- Yes, through supported telephony integrations. Inbound call handling is the primary use case; outbound calling is available where legally permitted and with appropriate consent.
- Can agents support website chat?
- Yes. A chat agent can be embedded on your website and connected to the same knowledge and workflows as a voice agent.
- Can AI agents transfer a conversation to a human?
- Yes. Escalation rules are part of every deployment: when a person is requested, a topic is sensitive, or confidence is low, the conversation is handed over with a summary.
- Can agents integrate with CRM systems?
- CRM integrations are configured per deployment. Systems that expose an API or webhooks can usually be connected; we confirm specific platforms during scoping.
- Can agents schedule appointments?
- Yes, when connected to your scheduling system. Without an integration the agent collects the request for your team to confirm, and it says so.
- Can agents support multiple languages?
- Language support depends on the speech and language providers configured for your deployment. We confirm which languages are supported for your use case rather than promise universal coverage.
- Is technical knowledge required?
- Not to get started. Agent behavior, knowledge sources and escalation rules are configured with our team. Custom integrations may need engineering time on your side or ours.
- How is AI usage billed?
- Pricing is discussed per deployment. Voice usage may involve separate charges for telephony, speech processing and language-model providers in addition to the platform. See the pricing page for the proposed package structure.
- How is customer information protected?
- Data is encrypted in transit, access is limited by role, and only the information a workflow needs is collected. Specific obligations depend on your deployment and jurisdiction; see the security page for principles and limits.
- Can we configure the agent's behavior?
- Yes. Tone, scope, what it may answer, what it must decline, and when it must escalate are all configurable.
- Can the platform support industry-specific workflows?
- Yes. Healthcare, hospitality, telecom, retail, professional services and business operations each have typical workflows we can adapt. See the industries pages for examples.
- How can we request a demo?
- Use the Book a demo page to tell us about your use case. We'll review the request and get in touch to discuss an appropriate solution.
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